Limited Customer Care Hours

In observance of the Christmas holiday, Customer Care will be closed beginning at 11:00 a.m. on December 24, 2024, and will reopen at 7:00 a.m. on December 26, 2024.

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Limited Customer Care Hours

In observance of the Christmas holiday, Customer Care will be closed beginning at 11:00 a.m. on December 24, 2024, and will reopen at 7:00 a.m. on December 26, 2024.

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Every El Paso Electric customer is entitled to access information about the rates you are charged and the services that we provide to you.

You can request rate and service information by calling the El Paso Electric Customer Service Call Center at (915) 543-5970 in El Paso, or 1 (800) 351-1621 in our other service areas. You can also make your request in writing by sending an email to rate_research@epelectric.com.

For all other questions pertaining to your El Paso Electric account, please contact Customer Service.

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