Providing exceptional service to our customers extends across every part of our business.
At El Paso Electric, providing exceptional service to our business customers is one our most important priorities. That is why we build innovative systems that make our power grid safer and more reliable, increase power generation from renewable energy sources to help preserve our environment, and find new ways for customers to easily manage accounts online. For more information relating to business customer electric service, rates or the many programs we offer, use the links located on this page.
FAQSCustomer Service
Want to talk to one of our customer service team members?
Call (915) 543-5970
Call (915) 543-5970 or toll free at
1-800-351-1621
Your Electric Service
Start/Stop Service
Easily start electric service at a new address, end service or transfer service to a new address.
Learn MorePayment Options
Explore all the ways you can pay your bill from online to by phone, in person or mail.
Learn MoreAssistance Programs
Do you need help paying your electric bill? Learn about our assistance programs.
Learn MoreHelpful Resources
Streetlight Repairs
Report a problem with a streetlight
Report Energy Theft
Report suspected energy theft
Customer Rights
Know your rights as an EPE customer