Customer Service

Providing exceptional service to our customers extends across every part of our business.

At El Paso Electric, providing exceptional service to our business customers is one our most important priorities. That is why we build innovative systems that make our power grid safer and more reliable, increase power generation from renewable energy sources to help preserve our environment, and find new ways for customers to easily manage accounts online. For more information relating to business customer electric service, rates or the many programs we offer, use the links located on this page.

FAQS

Customer Service

Want to talk to one of our customer service team members?

Call (915) 543-5970

Call (915) 543-5970 or toll free at
1-800-351-1621

Your Electric Service

Start/Stop Service

Easily start electric service at a new address, end service or transfer service to a new address.

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Payment Options

Explore all the ways you can pay your bill from online to by phone, in person or mail.

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Assistance Programs

Do you need help paying your electric bill? Learn about our assistance programs.

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Helpful Resources

Streetlight Repairs

Report a problem with a streetlight

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Report Energy Theft

Report suspected energy theft

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Customer Rights

Know your rights as an EPE customer

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EPE Chat