Working Out Differences
As with any other service or product, consumers may encounter issues in dealing with a solar company. In general, solar companies want satisfied customers and are willing to resolve any problems that arise. SEIA and the solar industry are strongly committed to consumer satisfaction and protection.
- First, try to resolve problems directly with your solar company.
- Your contract or lease may have a dispute resolution section and process.
- If you choose a SEIA-member solar company to work with, SEIA may be able to assist you in resolving your issue. Contact us at consumer@seia.org.
- If you are still having issues, note that SEIA member companies are bound by the SEIA Solar Business Code. If you believe a company has violated the SEIA Solar Business Code, you may submit a complaint to SEIA, which can help resolve certain issues.
- You can contact private consumer organizations (e.g., your local Better Business Bureau) about your issue.
- In addition, state and local governments have resources to promote consumer protection.
Source: Solar Energy Industries Association. SEIA. June 2018. Residential Consumer Guide to Solar Power, www.seia.org
- Solar Energy
- Community Solar
- Smart Meters
- Electric Vehicles
- Programs
-
Distributed Generation
- DG Interconnection Public Queue
- Residential Consumer Guide to Solar Power
- FAQs
- Texas - Interconnection of Facilities up to 10 MW
- New Mexico - Interconnection of facilities less than 10 kW
- New Mexico - Interconnection of facilities greater than 10 kW and less than 100 kW
- New Mexico - Interconnection of Facilities Greater Than 100kW and up to 10MW
- Helpful Links