EPE bills you on a monthly basis. If you do not receive your bill at the usual time, please contact us.

Payment is due sixteen (16) calendar days after the date the bill is issued. If the sixteenth day falls on a holiday or weekend, then the due date is the next business day after the sixteenth day. When payment is not received by EPE or an authorized agent before close of business on or before the due date, EPE considers the bill delinquent.

The due date appearing on your bill applies only to the current month’s billing. If your bill displays a previous balance, the current bill due date does not apply to that balance.

Your bill is considered delinquent when you have a previous balance and is subject to disconnection for nonpayment. If a check is returned to EPE by your bank unpaid, there will be a returned check charge. Returned checks must be paid by cash, money order, or a cashier’s check. After a cash payment is received for the balance of the returned check plus the returned check charge, the returned check will be sent to you if you provide a written request accompanied by a self-addressed stamped envelope. If the bank presents a letter to EPE indicating a check has been returned as a result of the bank’s error, there will not be a returned check charge. EPE does not accept post-dated checks.

• Customer Charge: A fixed charge based on customer services including meter maintenance and reading costs, billing, record management and customer service costs.
• Energy Charge: The energy charge associated with producing and delivering electricity to you based on kWh used during the Billing Period.
  • Standard 1^st Tier: The first level rate your energy use is billed at up to 600 kWh. The rate changes based on EPE’s two billing seasons: Summer (May thru October) and Winter (November thru April).
  • All Remaining: During the Summer season only, all energy use in excess of 600 kWh is billed at a higher rate than the first tier.
• Fuel Charge: The cost of fuel used to generate the electricity El Paso Electric (EPE) provides you. The fuel charge is a direct pass-through to recover these costs.
• Fuel Refund/Surcharge: An adjustment, for over collecting or under collecting for fuel, is made to ensure customers only pay what EPE was charged. These line items only occur if the price for fuel significantly changes resulting in the Fuel Charge either under collecting or over collecting from the actual price EPE paid for fuel.  

• Energy Efficiency Recovery Factor: The cost of energy efficiency programs available to customers.
• Military Base Discount Recovery Factor: Texas electric utilities are required under the Public Utilities Regulatory Act to provide a discount to Texas military bases, such as Fort Bliss.
• Merger Rate Credit: A credit to customers related to the acquisition of EPE by the Infrastructure Investments Fund (IIF).
• EADIT Credit: The Stipulation provides for Excess Accumulated Deferred Income Taxes (EADIT) in a total amount of $24,091,867 to be returned to Texas customers over a four-year period.
• Project No. 50664 Asset Surcharge: The Project 50664 Asset Surcharge allows EPE to recover deferred COVID-19 costs through a separate surcharge as approved by the PUC in Project No. 50664.
• Retiring Plant Rider: The Retiring Plant Rider allows EPE to recover costs associated with three of EPE's generating units, Rio Grande Unit 7, and Newman Units 1 and 2 (collectively called the Retiring Plants). 
• AMS Surcharge: The Advanced Metering System ("AMS") Surcharge recovers the Company's costs incurred to deploy an AMS approved by the Public Utility Commission of Texas.
• Generation Cost Recovery: The charge is related to the new generation unit in northeast El Paso. 
• Distribution Cost Recovery: The charge is related to the distribution system improvements EPE made in Texas since 2021