Experience Predictable Payments with EPE's Budget Billing Plan
EPE's Budget Billing Plan simplifies your electric bill payments by spreading them evenly across the year. Your monthly payment is determined by dividing your estimated annual consumption by twelve, ensuring predictable billing every month.
Plan Eligibility Requirements
- Be classified as a residential customer (all other entities are not eligible for this program).
- Have a good payment history for at least 12 months prior to enrollment.
- Make a timely monthly payment for the Total Amount Due listed on your bill. Paying over or under the monthly Total Amount Due on your bill will disqualify you from the Plan.
- Failing to pay your monthly bill on time, will disqualify you from the Plan.
- You must not have a Pay Plan or Payment Arrangement with EPE at the time of enrollment.
- While on the Plan, you are still obligated to pay for your actual consumption. EPE will review the monthly budget billing amount periodically to determine if the amount should be adjusted due to a change in consumption patterns. The amount may be increased or decreased depending on consumption. If a change takes place, a message on your bill will appear letting you know there’s been a change to your Plan.
Frequently Asked Questions
What happens to my account balance if I disconnect my service while on the Budget Billing Plan?
While enrolled in the Plan, your account balance will reflect either a credit or debit, depending on your 12-month consumption pattern. This balance will be clearly stated on your bill as an outstanding account balance. Should you decide to disconnect your service while enrolled, your final bill will include this outstanding account balance.
What happens if I have a balance at the end of my Budget Billing Plan?
If you have a debit balance (where your payments were less than your consumption), you'll need to make a final payment to cover it. Conversely, if you have a credit balance (where your payments exceeded your consumption), a refund will be issued to you after settling any outstanding balances with EPE.
Do I need to pay a deposit to join EPE's Budget Billing Plan?
EPE may require a deposit when you enroll in the Plan, not exceeding two months' worth of estimated annual billing. This deposit may be retained for the duration of your participation, with interest paid at an annual rate set by the Commission.
What if I no longer meet the eligibility criteria for the Budget Billing Plan?
If you no longer meet the eligibility criteria while enrolled in the Plan, you will be removed and subjected to a 12-month waiting period before re-enrollment.
Take control of your budget effortlessly with Budget Billing.
Start now for smoother bill management by signing up through your account. For additional details or assistance, please reach out to EPE in Texas at (915) 543-5970, in New Mexico at (575) 526-5555, or toll-free at 1-800-351-1621. You can also contact our Customer Service Department for further support.
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