Accepted Forms of Payment

• Visa
• MasterCard
• Discover
• ATM/debit cards with a Pulse, Star, NYCE or ACCEL logo
• Electronic checks

Payment Thresholds

• Minimum payment – $.01
• Maximum payment – $600

Service Fee

• $2.35 for all forms of payment

Required Information

• El Paso Electric account number
• Service address zip code
• If using a card to pay: credit card or ATM/debit card number, expiration date and zip code of where the credit/debit card statement is mailed for payment
• If paying by check: checking account number and routing number
• Payment amount

Payment Information

• Payments made by 6 p.m. MT on a business day will be posted to your El Paso Electric account the following business day. Payments made on weekends and holidays or after 6 p.m. MT on a business day will take two business days to post to your El Paso Electric account.
• If you have received a disconnection notice or are paying to have your service restored, please contact El Paso Electric Customer Service in Texas at (915) 543-5970 or in New Mexico at (575) 526-5555 with your confirmation number to advise us of your payment and/or to schedule a re-connection.
• The number of payments El Paso Electric customers can make using BillMatrix are limited to 3 payments in 5 days and no more than 5 payments in 30 days.
• EPE will assess a returned check charge if an electronic check payment is returned.
• Sign up for paperless billing to receive your bills electronically.