Pay Using the EPE Mobile App
Payments can be made 24/7, including holidays, through EPE's mobile app (using Bill2Pay), which can be easily downloaded and installed from either of the following that best fits your needs:
Sign up for paperless billing to receive your bills electronically and streamline your payment process effortlessly. Payments processed by Bill2Pay will include a variable service fee (see threshold fees below) and the fee for this service will appear on your credit card bill or bank statement. El Paso Electric does not receive any portion of the Bill2Pay service fee.
Accepted Forms of Payment
- Visa
- MasterCard
- Discover
- ATM/debit cards with a Pulse, Star, NYCE or ACCEL logo
- Electronic checks
Payment Thresholds and Service Fees
- $1.95 per transaction up to $600
- $3.90 per transaction from $600.01 to $1,200
- $8.00 per transaction from $1,200.01 to $10,000
Required Information
- Must be registered on El Paso Electric's Manage My Account Log In
- El Paso Electric account number
- If using a card to pay: credit card or ATM/debit card number, expiration date and zip code of where the credit/debit card statement is mailed for payment
- If paying by check: checking account number and routing number
- Payment amount
Payment Information
- Payments are posted within minutes of completing the transaction.
- If you have received a disconnection notice or are paying to have your service restored, please contact El Paso Electric Customer Service in Texas at (915) 543-5970 or in New Mexico at (575) 526-5555 with your confirmation number to advise us of your payment and/or to schedule a re-connection.
- EPE will assess a returned check charge if an electronic check payment is returned.
- Sign up for paperless billing to receive your bills electronically.
Problems Making a Payment
- Should you experience technical difficulties processing your payment, please contact Bill2Pay at 1-877-767-6148.
