Payment Arrangements
A payment arrangement allows El Paso Electric customers to pay off a past-due bill balance to keep their utility accounts in good standing.
- With a payment arrangement, the past-due amount is spread out over a specified period of time — this amount is called a monthly installment.
- Customers are required to pay the agreed-upon monthly installment, in addition to paying their monthly utility charges in full, by the bill due date each month.
- Paying both the monthly installment and current utility charges gives customers extra time to bring their utility accounts up to date.
Payment Plan Extensions
A payment plan extension allows El Paso Electric customers the opportunity to extend a bill's due date by up to 14 days, helping to keep their utility account in good standing.
- With a payment plan extension, the total amount due on the bill is due by the extension due date.
Eligibility
To ensure eligibility for a payment arrangement or a payment plan extension, it is important to pay your current bill amount and your payment arrangement installment in full each month, or to bring the account current if your payment arrangement or payment plan extension defaults.
You may not qualify for a payment arrangement or payment plan extension if:
- Your utility account is enrolled in Budget Billing .
- You have requested to stop your utility services.
- Your utility account has had a previous payment extension or arrangement that was unmet.
- Your utility account has had returned payments or has been disconnected for non-payment.
- Your utility account has been sent to an outside debt collector.
- Your utility account is under a bankruptcy filing, or if a court has determined that the utility debt is legally extinguishable.
- The utility meter at your residence or property has been tampered with.
- You cannot have an active payment arrangement and payment plan extension at the same time.
How to Request a Payment Arrangement or Payment Plan Extension
- Log into My Account to request a 6-month payment arrangement or a 14-day payment plan extension online. Other payment terms and options may be available to customers who contact Customer Care by phone or email.
- Call Customer Care at (915) 543-5970, (575) 526-5555 or email us at CustomerCare@epelectric.com to see if you qualify. A customer service representative will review your account and determine your eligibility, the terms and options available to you, and the monthly installment amount.